Customer Success Manager

Role Overview

The Customer Success Manager will own customer relationships and success, drive adoption and customer value, and lead strategic customer conversations. They will work closely with colleagues across Sales, Strategic Account Management, Support, Onboarding, Solutions, Product, and the wider Customer Success team to turn customer needs into outcomes and help shape how Bynder scales Customer Success as its customer base grows.

What You Will Do

The Customer Success Manager will own customer relationships and success, drive adoption and customer value, drive retention and renewals, drive expansion and revenue growth, lead strategic customer conversations, and be the voice of the customer. They will use data to improve continuously and collaborate cross-functionally with Sales, Strategic Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve challenges, manage escalations, and deliver a consistent customer experience.

Why It Might Be a Fit

The ideal candidate is intellectually curious, with a challenger mindset, and spots growth opportunities independently and proactively. They combine strong relationship management and strategic thinking with a commercial edge. They are confident engaging both day-to-day contacts and senior decision-makers, take ownership of customer outcomes, and drive issues through to resolution.

Requirements

• Fluent in French and English (mandatory)
• 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS
• A proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio
• Strong business acumen and commercial mindset
• Intellectual curiosity and a challenger mindset
• Strong stakeholder management and storytelling skills
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Strong organization and prioritization skills
• An affinity for technology and the ability to quickly learn new products and translate their value to customers
• A collaborative mindset and the ability to work effectively across teams
• Experience using AI tools to boost productivity and customer engagement

Benefits

• Challenging and inspiring work environment
• Learning and Development budget
• Commuting budget
• Mental Health and Well-being Support
• Bynder Love ‘stipend’
• Unlimited vacation policy
• Volunteer Time Off
• Team and Company activities
• Complimentary Lunches and Snacks