Customer Success Manager, Brazil & Southern Cone

Role Overview

The Customer Success Manager will own a portfolio of 10–20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion. Retention is the floor; account growth is how this role is measured.

What You Will Do

Proactively identify and close upsell and cross-sell opportunities across Caliza’s products to grow each customer’s revenue and transaction volume, and own your portfolio’s expansion and NRR targets.

Why It Might Be a Fit

The ideal candidate will have 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company, with a proven track record of hitting expansion, upsell or account growth targets.

Requirements

• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company
• A proven track record of hitting expansion, upsell or account growth targets
• Comfort working with APIs and explaining technical concepts to developers and business stakeholders
• Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations)
• A commercial mindset: you see every customer conversation as a chance to add value and grow the relationship
• Low ego and proactive cross-functional communication, with the ability to translate complex requirements into simple actionable plans
• Comfort with ambiguous, fast-paced, resource-constrained environments, and excitement to build from the ground up
• Excellent follow-through: always following up, never letting opportunities slip, and closing the loop
• Native Portuguese and fluent English

Benefits

• Health coverage
• Paid time off and holidays
• A home office or equipment allowance
• A professional development budget
• In-person team offsites