Senior Product Operations Manager – LLM Automation

Role Overview

The Senior Product Operations Manager – LLM Automation will own product strategy and execution for AI agents that handle client contact across various entities, reporting directly to the Head of Operations. The role sits at the intersection of product management, AI systems thinking, and regulated compliance.

What You Will Do

Responsibilities include owning the contact-centre deflection roadmap, designing and owning the intent taxonomy and evaluation framework, driving LLM agent deployment and iteration cycles, navigating multilingual evaluation complexity, and building and maintaining regulatory evidence packs.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in product roles owning customer-operations or contact-centre automation, a proven track record of shipping and measuring cost/deflection outcomes, and comfort in regulated environments.

Requirements

• 5+ years in product roles owning customer-operations or contact-centre automation
• Proven track record of shipping and measuring cost/deflection outcomes
• Intent taxonomy and eval design fluency
• Comfort in regulated environments (FCA, CySEC, ASIC, SCB, CMA)
• Demonstrated ability to ship LLM/AI agents to production
• Cross-functional decision closure under conflicting incentives
• High written-output bar
• Calibrated reasoning and first-principles thinking

Benefits

• Competitive Salary
• Work-Life Harmony
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland
• Volunteer Days