Role Overview
The Customer Success Manager will take an elevated position to manage enterprise customer relationships, deliver value streams using AI & IOT usecases, and drive digital adoption towards facility maintenance.
What You Will Do
Responsibilities include owning customer success & satisfaction, delivering customer success KPIs and program outcomes, increasing adaptation & usage of IOT Platform (Abound PI) & associated digital tools, and conducting weekly/biweekly status update meetings with customers.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Engagement & Success, 3+ years of Connected Buildings domain experience, and operational & technical expertise of core system HVAC assets/BMS control systems/AHUs/RTUs/Chillers/Pumps, Energy Management, etc.
Requirements
- Bachelor’s degree
- 5+ years of experience in Customer Engagement & Success
- 3+ years of Connected Buildings domain experience and IOT enabled digital products
- Able to travel at least 30% of the time (domestic)
Benefits
- Health Care Benefits: Medical, Dental, Vision
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To apply for this job please visit carrier.wd5.myworkdayjobs.com.
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