Customer Success Manager

Role Overview

The Customer Success Manager will take an elevated position to manage enterprise customer relationships, deliver value streams using AI & IOT usecases, and drive digital adoption towards facility maintenance.

What You Will Do

Responsibilities include owning customer success & satisfaction, delivering customer success KPIs and program outcomes, increasing adaptation & usage of IOT Platform (Abound PI) & associated digital tools, and conducting weekly/biweekly status update meetings with customers.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Engagement & Success, 3+ years of Connected Buildings domain experience, and operational & technical expertise of core system HVAC assets/BMS control systems/AHUs/RTUs/Chillers/Pumps, Energy Management, etc.

Requirements

• Bachelor’s degree
• 5+ years of experience in Customer Engagement & Success
• 3+ years of Connected Buildings domain experience and IOT enabled digital products
• Able to travel at least 30% of the time (domestic)

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance