Customer Operations Representative

Role Overview

As a Customer Care Agent, you will be the first point of contact for our customers for providing exceptional support to our valued customers across various channels including phone, email, and chat.

What You Will Do

Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses, handle customer requests in a timely manner, and strive to meet or exceed daily/weekly workload targets and response times.

Why It Might Be a Fit

You will have experience of working in a busy phone-based environment and making a number of outbound calls and sending emails to our customers, have a get up and go mentality and understand the search for answers to more complicated questions, and go above and beyond in your work, doing whatever it takes to offer the best experience and service possible.

Requirements

• Experience of working in a busy phone-based environment
• Excellent spoken and written English
• Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits

• Competitive salary
• Share options
• Private Healthcare
• Meal Allowance
• Monthly coaching sessions
• Enhanced holiday package
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave
• Generous learning and development budget
• Up to £500/€550 home office allowance
• Latest tech (Macbook or Surface)
• Regular social events