Customer Experience Representative

Role Overview

The Customer Experience Representative coordinates with and supports Inside Sales, Regional Sales Managers, and Operations by handling non-sales customer interactions, influencing order tracking and customer communication processes, and resolving issues efficiently.

What You Will Do

Generate accurate and timely quotes, manage mill test reports and certifications, handle credit requests and product returns, set up new customers and subcontractors, and act as the first point of contact for order-related inquiries.

Why It Might Be a Fit

This role requires strong communication skills, customer service skills, and proficiency in ERP, CRM, and order management systems. The ideal candidate will be detail-oriented, able to handle customer inquiries efficiently, and maintain a professional approach.

Requirements

• Bachelor’s Degree or equivalent years of experience
• Strong Communication Skills
• Customer Service – Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach.
• Systems Knowledge – Proficiency in ERP, CRM, and order management systems to ensure accurate data handling
• Detail-Oriented – Strong focus on accuracy in quotes, contracts, and account management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K match
• Disability benefits
• Tuition reimbursement