Customer Success Manager

Role Overview

We’re hiring a Customer Success Manager for Pearl, a company that finds exceptional talent from around the world, trains them to be AI-native, and places them into operational roles at startups as managed contractors. The role exists because our sales motion is adding new clients every month, and the path from signed proposal to paid, happy, expanding account needs a dedicated owner.

What You Will Do

You’ll own what happens after a client signs a proposal to work with Pearl, converting signed proposals into Closed Won-Paid deals by running a clear, fast path from signature to first invoice paid. You’ll get every new client to value within 30 days, coordinate recruiting, training, and finance to provide a cohesive customer experience, and maintain a CSAT of 95% or higher.

Why It Might Be a Fit

You might look like a Customer Success Manager at an early stage, high-growth SaaS, healthcare technology, or fintech company who owned a book end to end, or an onboarding or implementation lead who got customers live fast and then moved into managing and expanding accounts.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related field
• Experience in Software as a Service, Healthcare Technology, or Financial Technology
• Familiarity with healthcare technology is a strong plus
• Ability to build trust with founders and business owners quickly
• Ability to close loops without being chased
• Ability to write clearly and keep good records in the CRM

Benefits

• Unlimited PTO
• Global Retreats
• Ambitious and Kind Team