Role Overview
Lead a team providing exceptional customer service, advocating for customers, and guiding them to meet business outcomes. Ensure positive experiences for Managed Services customers and develop lasting relationships.
What You Will Do
Lead team members, provide guidance on customer experience, case management, and public cloud best practices, manage customer escalations, and oversee customer meetings.
Why It Might Be a Fit
Strong communication skills, experience working with customers, and knowledge of public cloud infrastructure services are required. Ability to work with data, improve processes, and track key metrics is also necessary.
Requirements
- Bachelor’s degree
- 10+ years of industry experience
- 3+ years of supervisory experience
- Strong communication skills
- Experience working directly with customers during escalations
- Public cloud Associate Certification (optional)
Benefits
- Dental insurance
- Vision insurance
- Annual bonus target of 10%
- Pay range: $112,900- $158,060 depending on experience and skill set
- Salary ranges may be subject to geographic differentials
To apply for this job please visit cdw.wd5.myworkdayjobs.com.
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