Sales Operations Manager

Role Overview

Lead and develop the India Sales Operations team to ensure seamless delivery of operational support across the customer lifecycle.

What You Will Do

Drive operational excellence, customer satisfaction, compliance, and continuous improvement while building a scalable function that supports the continued growth of the business.

Why It Might Be a Fit

Experience in Sales Operations, Order Management, Customer Operations, or a similar operational leadership role, with a strong understanding of B2B quote-to-order, order-to-delivery, and post-sales processes.

Requirements

• Experience in Sales Operations, Order Management, Customer Operations or a similar operational leadership role.
• Proven people management experience, including coaching and developing high-performing teams.
• Strong understanding of B2B quote-to-order, order-to-delivery and post-sales processes.
• Experience working with distributors, vendors, and logistics providers within India.
• Excellent organisational, problem-solving, and operational planning skills.
• Strong commercial awareness and ability to balance customer and business needs.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent stakeholder management and communication skills.
• Experience working with international teams and cross-functional stakeholders.
• Strong knowledge of ERP, CRM, and order management systems.
• A continuous improvement mindset with experience driving process optimisation and automation.
• High levels of accountability, ownership, and attention to detail.
• Experience within IT, technology distribution, or a similar industry would be advantageous.
• Knowledge of GST, e-way bill processes, and India-specific operational requirements is desirable.