Digital Operations Analyst

Role Overview

Help make AI-enabled solutions more effective, reliable, and valuable for teams and customers by analyzing performance, validating AI outputs, improving workflows, and empowering users through training and troubleshooting.

What You Will Do

Evaluate AI performance, identify trends, investigate workflow issues, build and maintain business knowledge, validate AI outputs, empower users, capture user feedback, and recommend enhancements.

Why It Might Be a Fit

Collaborate across business, operations, and technology teams to deliver measurable improvements in productivity, service, workforce, and customer outcomes.

Requirements

• Bachelor’s degree from an accredited college or university or equivalent experience
• Minimum 2 years of experience in operations, analytics, business process support, technology enablement, continuous improvement, or a related function
• Experience analyzing data and identifying trends, issues, or improvement opportunities
• Demonstrated ability to document business processes, requirements, or operational procedures
• Strong organizational skills with the ability to manage multiple priorities and follow through on assignments
• Effective written and verbal communication skills
• Experience working with AI, automation, digital tools, or emerging technologies in a business environment
• Familiarity with business process improvement, workflow optimization, or operational analytics
• Experience supporting business users through training, troubleshooting, or change adoption activities
• Understanding of business rules, knowledge management, or operational documentation practices
• Strong analytical and problem-solving skills
• Ability to work collaboratively across business and technology teams

Benefits

• Three medical plans
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays
• Flexible Time Off (FTO)
• Paid Time Off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan

Tagged as: Change Management