Senior Customer Success Manager – APJ

Role Overview

As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.

What You Will Do

Customer Onboarding: Lead the technical onboarding process for new customers. Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.

Why It Might Be a Fit

This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.

Requirements

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams
• Must hold an active NV1 with the ability to obtain NV2 to support our federal book of business
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle

Benefits

• Flexible & Remote-First Culture
• 100% Covered Health Insurance
• ∞ Flexible Time Off
• 18 Weeks Paid Parental Leave
• Stock options upon hire and promotion