Senior Director, People Operations

Role Overview

The Senior Director, People Operations leads Ciena’s global HR technology, HRIS, and employee-services functions, owning the HR technology roadmap, modernizing the HR tech stack, and driving responsible adoption of AI and automation.

What You Will Do

Key responsibilities include owning the global HR technology strategy, leading the HRIS function, partnering with IT, Finance, Legal, Privacy, Security, and business leaders, and deploying AI-enabled capabilities such as virtual assistants, knowledge management, case triage, policy Q&A, analytics, and workflow automation.

Why It Might Be a Fit

The Senior Director will be accountable for outcomes such as reliable, secure, adopted HR platforms with better data quality and integration health, a clear, funded HR technology and AI roadmap aligned to business priorities, and higher self-service adoption, faster resolution, better first-contact resolution, lower backlog, and stronger employee satisfaction.

Requirements

• Bachelor’s degree in HR, Business, Information Systems, Computer Science, or related field
• 12+ years in HR operations, HR technology, HRIS, shared services, or HR transformation
• Proven ownership of an HRIS/HCM platform at scale
• Experience designing or leading global shared-services or employee-services organizations
• Process-improvement expertise (Lean, Six Sigma, service design)
• Strong analytics and business-case skills

Benefits

• Competitive compensation
• Comprehensive benefits package
• 401(K) matching (USA) & DCPP (Canada)
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence