Role Overview
The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success. We work side-by-side with customers to guide them, not from the sidelines.
What You Will Do
As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers.
Why It Might Be a Fit
Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step.
Requirements
- Expert knowledge of enterprise networking protocols
- Hands-on mastery of Catalyst Center (Automation/Assurance), SDA, and SDWAN
- Proficiency in network automation and scripting (Python/Perl)
- 10-12+ years in technical consulting or customer-facing technical roles
- Bachelor’s degree in Engineering or Computer Science; Master’s preferred
- Multiple advanced certifications (CCIE, CISM, CISSP); Cisco Certified Success Specialist certification strongly preferred
Benefits
- Flexible work arrangements
To apply for this job please visit cisco.wd5.myworkdayjobs.com.
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