Role Overview
The Customer Experience Representative serves as a critical part of the City of Englewood’s Customer Experience Program, providing direct customer service to community members and the public in person, over the phone, email, and other communication methods.
What You Will Do
Provide directional assistance, answer general questions, and connect or provide contact information for appropriate city personnel. Process and distribute mail and packages, track postage and run reports for departments. Receive and process applications for United States passports.
Why It Might Be a Fit
The ideal candidate will have a solid track record of providing top-notch customer service in a variety of settings, with intermediate to advanced computer skills and the ability to multitask and work under pressure with minimal supervision.
Requirements
- High School diploma or GED required
- Customer service experience
- Required Driver’s License
- Passport Acceptance Agent Certificate
Benefits
- Medical, Dental, and Vision Plans
- Retirement Plans
- Paid Time Off
- Paid Sick Leave
- 12 Paid Holidays
To apply for this job please visit recruiting2.ultipro.com.
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