Customer Success Director – Healthcare

Role Overview

The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.

What You Will Do

Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution, and lead end-to-end lifecycle management across complex healthcare implementations.

Why It Might Be a Fit

8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare, and a proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes.

Requirements

• 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
• Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
• Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
• Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
• Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
• Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments

Benefits

• Comprehensive healthcare plans
• Family-building benefits (fertility and adoption/surrogacy support)
• Flexible time off
• Annual wellness stipend
• Free OneMedical memberships for you and your dependents
• A CLEAR Plus membership
• A 401(k) retirement plan with employer match