Role Overview
We’re looking for a Customer Success Lead to shape how we look after customers across APAC. You’ll own Customer Success strategy for APAC, working closely with the VP of Growth to trial, implement and scale what works.
What You Will Do
Define and run the Customer Success strategy for APAC, manage top-tier accounts, build onboarding and retention frameworks, and report clearly on CS delivery.
Why It Might Be a Fit
You’ll have real latitude to improve the role, and we hire for potential and mindset as much as experience.
Requirements
- 4+ years in Customer Success or Account Management, ideally SaaS
- A track record of leading CS initiatives that produced measurable results
- Strong analytical and strategic thinking
- Clear, confident communication
- Comfort working cross-functionally and running your own projects
Benefits
- Birthday off – a full paid day
- Give Back Day – a paid day to volunteer
- Bonusly peer recognition
- Clearer Together – a fully-funded 5-night trip
- Stopover – a funded day with the local team
To apply for this job please visit jobs.lever.co.
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