Customer Onboarding Specialist (Italian Speaking)

Role Overview

Join our Customer Success Team in Dublin as a Customer Onboarding Specialist, EMEA, to play a critical role in enabling customer success at every interaction point with Clio. The team is hyper-focused on providing exceptional onboarding and customer experience through customers’ lifecycles.

What You Will Do

Conduct daily live strategy and training sessions, identify and drive towards achieving customers’ ‘first value’, and take complete responsibility for ownership windows as part of a customer’s entire Clio lifecycle.

Why It Might Be a Fit

The ideal candidate is a healthy customer obsessive with a proactive mindset, effortless communication skills, and experience with Salesforce or other SaaS tools. Bonus points for experience working with API-driven applications, proven track record in a dynamic startup environment, and a Bachelor’s degree or equivalent experience.

Requirements

• Full professional proficiency in Italian (written and verbal)
• Healthy customer obsession and focus on delivering exceptional client experience
• Proactive mindset, constantly thinking outside the box to employ creative solutions
• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
• Experience with Salesforce or other SaaS tools
• Experience working with API-driven applications
• Proven track record in a dynamic startup environment
• Bachelor’s degree or equivalent experience

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental coverage
• Flexible time off policy
• Pension contribution
• Clioversary recognition program