Role Overview
The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. They will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.
What You Will Do
Manage customer engagement across the entire customer lifecycle, from onboarding through renewal. Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
Why It Might Be a Fit
You will fit right in if you value curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward.
Requirements
- Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
- 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
- Bachelor’s degree and/or other professional qualifications.
- Direct experience in commercial sales, negotiation, and deal closure.
- Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or other retirement plan
- Paid time off
- Stock options
- Flexible work arrangements
- Professional development opportunities
To apply for this job please visit boards.greenhouse.io.
Follow us on social media