Role Overview
The Senior Customer Experience Officer will deliver satisfactory services, respond to shareholder complaints and enquiries, and work collaboratively across teams to improve customer experience. This is an office-based position with a supportive approach to wellbeing and continuous learning opportunities.
What You Will Do
The role involves managing shareholder complaints and enquiries, serving as an escalation point for complex cases, and responding to enquiries across multiple channels. The Senior Customer Experience Officer will also monitor and analyse complaint and enquiry trends, and prepare regular reports on service performance metrics.
Why It Might Be a Fit
This role is suitable for someone who is customer-focused, professional, and able to work collaboratively across teams. The company offers flexible work, health and wellbeing rewards, and opportunities for growth and development.
Requirements
- Customer service experience
- Communication skills
- Problem-solving skills
- Analytical skills
- Ability to work collaboratively across teams
Benefits
- Flexible work
- Health and wellbeing rewards
- Opportunity to purchase shares in the company
- Recognition awards and team get-togethers
To apply for this job please visit fa-evdq-saasfaprod1.fa.ocs.oraclecloud.com.
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