Role Overview
The Customer Success Manager is a vital part of our Customer Experience team in our Sustainability Solutions department. This role bridges the gap between our clients and the technical delivery team to help drive software optimization and ensure long-term value creation for our customers.
What You Will Do
Actively engage in onboarding new customers to the Goby platform, own the ongoing customer relationship, and work with internal leaders and teams to deliver all contracted ESG Services.
Why It Might Be a Fit
This is a highly visible position where your efforts will have a genuine business impact on our operations, directly drive revenue, and offer clear avenues for career growth as Conservice continues to expand as a leader in the ESG space.
Requirements
- Bachelor’s Degree in Business, Data Analysis, Environmental Studies, or a related field/equivalent experience
- 3+ years of relevant post-bachelor’s experience in a project environment serving customers and/or internal stakeholders
- Excellent verbal and written communication skills
- Ability to set and manage expectations with both internal stakeholders and external customers
- Experience delivering customer-based training or demonstrations
- Proficiency with workflow or project management tools, Microsoft Office, and Google Suite
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
To apply for this job please visit myjobs.adp.com.
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