Customer Retention Specialist – Work from Home

Role Overview

As a Customer Loyalty Specialist, you’ll serve as a trusted advisor to customers who are considering leaving Consumer Cellular. Through meaningful conversations, active listening, empathy, and expert problem-solving, you’ll uncover what’s most important to each customer and deliver personalized solutions that create long-term loyalty.

What You Will Do

Build Meaningful Customer Relationships, Deliver Customer-Focused Solutions, Drive Customer Loyalty, and Deliver Operational Excellence.

Why It Might Be a Fit

You’ll thrive in a fast-paced environment and are comfortable using multiple computer systems simultaneously. You should also be able to ask thoughtful questions that uncover customers’ needs, and be skilled at explaining solutions clearly and confidently.

Requirements

• Minimum of one (1) year of experience in customer retention, sales, or consultative customer service with demonstrated success meeting or exceeding performance goals.
• Proficiency with Microsoft Office and the ability to quickly learn new technologies.
• Strong communication skills that include active listening and strong verbal and written communication.
• Thinks critically, identifies the true reason behind customer concerns, and finds creative solutions that benefit both the customer and the business.
• Demonstrated ability to influence customer decisions through education, trust, and value, not pressure.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program