Sales Operations Manager

Role Overview

We are seeking an experienced Sales Operations Manager to lead operational initiatives, ensure data quality and enrichment, manage complex hierarchies, and implement AI-driven use cases. The ideal candidate will be a strategic thinker who can lead a team and serve as a trusted partner to senior sales leadership.

What You Will Do

Serve as SME in Salesforce, drive case management optimization, oversee user provisioning and hierarchy management, lead data quality and enrichment programs, and implement AI-driven use cases such as predictive pipeline forecasting and lead/opportunity scoring.

Why It Might Be a Fit

The ideal candidate will have a strong track record of AI/automation implementation in Sales Operations, exceptional analytical and problem-solving abilities, and excellent communication and stakeholder management skills.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field; MBA preferred
• 8+ years of experience in Sales/Revenue Operations or related functions with at least 4+ years in management
• Salesforce CRM SME in Accounts, Opportunities, Territories, Cases, and User Objects
• Proven success in pipeline management, case management optimization, and territory planning
• Strong track record of AI/automation implementation in Sales Operations
• Proficient/Fluent Salesforce.com user, strong understanding of custom objects and standard objects
• Experience with data loading tool like Salesforce Inspector, ETM and Salesforce Maps territory carving and balancing activities
• Experience managing, configuring, and creating role hierarchy and forecast hierarchy in Salesforce.com
• Exceptional analytical, conceptual, and problem-solving abilities
• Ability to question the status quo and think outside the box
• Demonstrated ability to enable faster execution through process simplification and automation
• Excellent communication, storytelling, and stakeholder management skills
• Experience building cross-functional partnerships and influencing senior stakeholders
• Strong people leadership and team development abilities

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees
• Employee Networks, geographic neighborhood groups, and volunteer opportunities
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe