Manager – Digital Operations

Role Overview

The Manager – Digital Operations is responsible for overseeing reconciliation, settlement, chargeback, dispute management, and digital payment operations to ensure zero financial losses and minimal operational errors.

What You Will Do

Manage reconciliation, settlement, and chargeback processes to ensure accuracy and prevent financial losses. Oversee dispute management and ensure timely processing of customer debits, credits, and grievance resolution.

Why It Might Be a Fit

The incumbent also manages merchant settlements, interchange claims, vendor performance, and adherence to RBI outsourcing guidelines.

Requirements

• 5+ years of experience in digital operations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines

Benefits

• Competitive salary
• Medical insurance
• Retirement plan
• Paid time off
• Professional development opportunities