Role Overview
The Manager of Digital Operations supports day-to-day operational execution for GPS and associated plug in capabilities, focusing on ticket execution, intake governance, incident communications, testing support, and experience observations.
What You Will Do
Provide ticket support, act as gatekeeper for operational intake, support incident communications, execute and support testing activities, conduct Quantum Metric reviews, and escalate insights and opportunities to senior leaders and Product partners.
Why It Might Be a Fit
This role is hands on, execution focused, and critical to maintaining stability and responsiveness across the platform. The ideal candidate will have 5+ years of demonstrated problem-solving skills, experience working in application operations, and strong verbal and written communication skills.
Requirements
- 5+ years of demonstrated problem-solving skills
- 5+ years of experience working in application operations, production support, or digital platform support roles
- 5+ years of organizational skills with the ability to manage intake, priorities, risks, and dependencies
- 5+ years demonstrated strong verbal and written communication skills
- 5+ years of experience managing cross-functional work and competing priorities
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
To apply for this job please visit cvshealth.wd1.myworkdayjobs.com.
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