Thought Leadership & Market Intelligence Lead – Luxury

Role Overview

Lead CXG’s Thought Leadership and Market Intelligence functions, defining topics, creating original content, and positioning the company ahead of emerging developments in customer experience, luxury, and its priority verticals.

What You Will Do

Research, analyse, write, and produce content; manage the Market Intelligence team member; drive and coordinate content creation across Practices, Solutions, and Regions.

Why It Might Be a Fit

You will be accountable for ensuring that every publication presents a recognisable CXG angle rather than simply reporting market developments or repeating established industry views.

Requirements

• Proven experience developing thought leadership, editorial content or insight-led communications in a consulting, research, customer experience, retail or luxury environment.
• Excellent English writing and editing skills, with a portfolio demonstrating original, well-argued, evidence-led articles or publications written personally.
• Strong oral communication and presentation skills, with the confidence to represent CXG as a speaker at conferences, panels and client events.
• Proven ability to build relationships and influence senior stakeholders across functions and regions without direct authority.
• An established network or demonstrated ability to build partnerships with media, conference organisers, academic institutions or industry bodies.
• Comfort working with quantitative data and research methods, and the ability to translate data into clear, credible narratives and visualisations.
• Ability to define and track content performance indicators and use them to refine editorial priorities.
• Strong research and analytical skills: able to assess sources critically, connect market signals and form a clear point of view rather than simply summarising trends.
• Familiarity with AI-assisted research and content tools, used with appropriate rigour.
• Sound knowledge of luxury, retail and customer experience, and curiosity about how these sectors are evolving across markets.
• Ability to interview senior experts, challenge ideas constructively and turn specialist knowledge into accessible, credible content.
• Comfort working independently in a remote setting, managing an editorial roadmap and delivering finished work without a large production team.
• Experience managing or coaching at least one team member.
• Confidence preparing and hosting interviews or podcasts is a plus.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid holidays
• Flexible working hours
• Remote work options