Manager, Sales Operations

Role Overview

The Manager, Sales Operations and Commercial Systems will play a central role in strengthening Cytel’s commercial operations by improving systems, processes, data quality and reporting across the sales lifecycle.

What You Will Do

Administer and continuously improve the CRM, develop and maintain dashboards, reports and analytics, support the end-to-end commercial lifecycle, and identify automation opportunities.

Why It Might Be a Fit

The successful candidate will provide effective CRM governance, develop actionable reporting and dashboards, support forecasting and pipeline visibility, streamline proposal and contracting workflows, and identify practical opportunities for automation and AI-enabled productivity.

Requirements

• CRM administration and governance
• Dashboard and report development
• Commercial lifecycle support
• Data completeness and reporting accuracy
• Process mapping and optimization
• Automation opportunity identification
• Microsoft Copilot, AI, and automation solution adoption
• Technical team partnership
• Vendor and implementation partner management
• Salesforce integration with other commercial and operational systems
• Cross-functional improvement initiative coordination
• Commercial user support and training