Associate Customer Success Manager

Role Overview

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.

What You Will Do

Identify and qualify opportunities to expand small customers existing Datadog footprint, successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers, troubleshoot on issues to ensure a positive customer experience and continued product adoption, proactively work with customers to find expansion opportunities and increase loyalty and retention, collaborate cross-functionally with internal Datadog teams, act as advisor to customers to ensure they’re leveraging the solution effectively.

Why It Might Be a Fit

Customer-minded, driven and motivated by a career in sales with a strong desire to grow a career in customer success, a strong communicator with excellent attention to detail, experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities, a self-starter who can multitask and adapt to changing situations, strong with time management and feel confident working in a high volume, high velocity role.

Requirements

• Customer-minded
• Driven and motivated by a career in sales with a strong desire to grow a career in customer success
• A strong communicator (written and verbal) with excellent attention to detail
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
• A self-starter who can multitask and adapt to changing situations
• Strong with time management and feel confident working in a high volume, high velocity role

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits
• Healthcare
• Dental
• Parental planning
• Mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan