Customer Experience and Relationship Coordinator

Role Overview

The team is responsible for ensuring user confidence in 99Pay, operating in a fast-paced Fintech environment where transparency and agility are key to success. They work in direct partnership with a third-party BPO, aiming to provide a personalized experience that delights the customer and protects the company.

What You Will Do

The role involves ensuring that each interaction on the platform is a technical solution and a personalized experience that delights the customer and protects the company. They are guided by data and navigate their business in a strategic way.

Why It Might Be a Fit

The ideal candidate is an owner-focused on results, willing to go beyond personal interests to focus on what’s best for DiDi. They should be able to develop themselves and others, accepting challenges and working towards excellence in everything they do.

Requirements

• data-driven decision-making
• personalized experience
• transparency
• agility
• strategic navigation
• result-oriented
• self-development
• challenge-acceptance
• excellence-oriented

Benefits

• Diversity and Inclusion
• Resilience
• Celebrating Success
• Positive Energy
• Equality
• Respect
• Inclusion
• Plurality