Customer Operations Product Management (MBA Opportunity)

Role Overview

DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere.

What You Will Do

Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem. Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.

Why It Might Be a Fit

We’re looking for a customer-first, innovative, and results-driven individual to join us in transforming the way we serve our customers.

Requirements

• MBA
• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
• Proficient in translating business strategy and analysis into consumer facing digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal skills and communication skills (oral, written and presentation).
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of being able to work cross-functionally to deliver large scale initiatives.
• Solid technical background with understanding and/or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.

Benefits

• Hourly pay ($20-$28 per hour)
• Other amazing rewards