Customer Experience Associate I

Role Overview

Reporting to the Branch Services (BS) Supervisor, the Customer Experience Associate I performs customer service duties, assisting customers with self-directed activities, locating library materials, using the catalog, circulation assistance, and merchandising materials.

What You Will Do

Performing customer service duties, assisting customers, performing circulation tasks, providing tech support, and enhancing user engagement.

Why It Might Be a Fit

The ideal candidate will have experience in customer service, basic technology skills, and the ability to learn and apply new technologies.

Requirements

• High School diploma or equivalent
• One year of customer service or volunteer experience
• Basic technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams

Benefits

• Health Care Plans: medical, dental & vision
• Voluntary Plans: Accident, Critical Illness, Short Term, and Long Term Insurance
• Life and Accidental Death & Dismemberment coverage
• 401k & 457 plans (through CO PERA)
• Legal-ID Shield
• Holiday Pay
• Paid Time Off
• Sick Time Off
• Leaves of Absence for Qualifying Events