Customer Success Manager – Growth

Role Overview

As a Customer Success Manager, you’ll own a portfolio of 100 customers, helping them get the most out of Easyship, resolving technical questions, and leading upsells and renewals. You’ll work closely with various teams, including Customer Support, Implementation Services, Sales, Marketing, Operations, Product, Engineering, and Finance.

What You Will Do

Your responsibilities will include onboarding customers, driving adoption of the Easyship dashboard and API, resolving technical questions, monitoring account health, identifying and leading upsell conversations, and presenting webinars and writing customer-facing content.

Why It Might Be a Fit

We’re looking for someone with 3+ years of technical support or customer success experience, and 5+ years in customer-facing roles, with a record of driving adoption, retention, and revenue growth. You should have hands-on command of REST APIs, webhooks, and API authentication, and be confident using AI tools and explaining complex technical concepts to non-technical audiences.

Requirements

• 3+ years in technical support or customer success
• 5+ years in customer-facing roles
• hands-on command of REST APIs, webhooks, and API authentication
• confident using AI tools
• excellent written and verbal English
• strong data storytelling skills
• comfortable working independently in a new role

Benefits

• Generous remuneration
• Stock units
• Comprehensive health coverage
• Gym and wellness expenses reimbursement
• Digital meal credits
• Vacation policy
• Duvet days
• Mental health days