Customer Success Manager

Role Overview

As a Customer Success Manager, you will provide long-term support to our customers, accompanying them throughout the entire customer journey. You will ensure that our customers exploit the full potential of our solutions and coordinate all necessary activities in collaboration with our Technical Delivery and Expert Services teams.

What You Will Do

You will design and be responsible for your customers’ customer journey, work closely with our Project Delivery and Expert Services teams, and continuously analyze customer satisfaction and product usage.

Why It Might Be a Fit

You will have the opportunity to grow with our company, develop methods and playbooks, and further develop customer journey templates.

Requirements

• Completed studies in electrical engineering, energy technology, industrial engineering, or a comparable subject
• Knowledge of the planning and operation of electrical networks or the integration of electrical systems
• Professional experience with direct customer contact and enthusiasm for establishing and maintaining lasting customer relationships
• Strong communication skills with very good written and spoken German and English skills (C2 level)

Benefits

• Flexible working mode within Germany
• Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)
• State of the art technology and modern tech stack
• Excellent hardware equipment
• Support for your health through sports membership cooperations
• Professional mental wellbeing support
• Flexible use of a monthly mobility budget
• Time and resources for individual growth
• Regular tech & growth talks
• envelio pension plan
• Regular company and team events