Customer Success Manager – ANZ

Role Overview

The Customer Success Manager is a pivotal role in our organization, responsible for ensuring that our ANZ customers achieve their desired outcomes through the effective use of our software solutions. The CSM serves as a trusted advisor, advocating for customer interests while aligning with the company’s business objectives.

What You Will Do

Key Responsibilities include developing deep relationships with Senior Living and Manufacturing customers, understanding their needs, and helping them maximize the value derived from Epicor Senior Living and Kinetic products.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer success, account management, or related customer-facing roles, preferably in SaaS and/or enterprise software, and a strong understanding of SaaS and On-Premise software models, licensing, and customer lifecycle management.

Requirements

• Bachelor’s degree or equivalent practical experience in Business, Computer Science, Information Systems, or a related field
• 5+ years of experience in customer success, account management, or related customer-facing roles, preferably in SaaS and/or enterprise software
• Strong understanding of SaaS and On-Premise software models, licensing, and customer lifecycle management
• Exceptional interpersonal, communication (written and verbal), and presentation skills
• Proven ability to build and maintain relationships with key stakeholders at all levels of an organization
• Comfortable with CRM systems, customer reporting, and analytics tools
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Analytical thinker with a problem-solving mindset and attention to detail
• Willingness to travel as needed for customer meetings and events
• High energy, positive attitude, and strong work ethic

Benefits

• Comprehensive health and wellness benefits
• Opportunities for mentorship, continuing education, and focused career goal setting
• Free LinkedIn Learning licenses for everyone
• Mentoring Program to boost personal development
• Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect
• Comprehensive support for international relocations and permanent residency processes