Role Overview
The Customer Success Manager is a key member of Exostar’s Go-To-Market team, partnering with customers to deliver outstanding experiences and help them operationalize Exostar products within their business.
What You Will Do
Partner with assigned customer accounts, develop and maintain a deep understanding of customers’ operational processes, and lead regular operational reviews with customers.
Why It Might Be a Fit
You are a great fit for this role if you have 5+ years of experience in Customer Success or a similar customer-facing role, a strong problem-solving mindset, and a passion for helping customers achieve success.
Requirements
- 5+ years of experience in Customer Success or similar customer-facing role
- Proven experience managing and closing renewal portfolios of £2.00M+ annually
- Demonstrated experience generating and closing £200K+ expansion opportunities
- Strong problem-solving mindset with a commitment to seeing issues through to resolution
- Passion for helping customers achieve success
- Strong executive presence and ability to engage customers at all levels
- Ability to influence through persuasion, negotiation, and consensus building
- Exceptional attention to detail
- Bachelor’s degree in Business Administration, Information Technology, or a related field
Benefits
- Fun, engaged workplace
- Social and community-building events
- Employee development: promotion, training, and educational assistance
- Equal employment opportunities for all applicants
- Equal employment opportunities for all persons in all facets of employment
To apply for this job please visit recruiting.ultipro.com.
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