Customer Data & Insights Manager

Role Overview

As a Customer Data & Insights Manager, you will help shape how CRM performance and customer value are measured, understood, and acted upon across Expedia Group. You will transform complex information into actionable insights that influence strategy and decision-making.

What You Will Do

You will own reporting, performance measurement, and insight generation across CRM, lifecycle communications, customer behavior, member engagement, and marketing effectiveness. You will lead deep-dive analyses, build and evolve trusted dashboards, and partner with technical and non-technical stakeholders.

Why It Might Be a Fit

This role is ideal for someone who enjoys moving between hands-on analysis and executive-level storytelling. You will independently own reporting, dashboards, performance insights, and recommendations while helping create greater visibility and accountability across CRM and customer performance.

Requirements

• 6 or more years of experience in CRM, marketing, customer, commercial, or performance analytics
• strong SQL skills
• comfortable working with large, complex datasets
• experience leveraging AI-enabled analytical tools
• highly proficient in Excel or other advanced spreadsheet tools
• experience measuring CRM, customer, marketing, or trading performance
• understanding of attribution, forecasting, experimentation, and optimization methodologies
• ability to move comfortably between detailed analysis and high-level business strategy
• experience building dashboards, reporting frameworks, and scalable measurement solutions
• ability to communicate complex concepts for a variety of audiences
• ability to thrive in ambiguous environments and bring a continuous-improvement mindset
• ability to transform complex datasets and findings into concise, actionable insights

Benefits

• Dental insurance
• Vision insurance
• Flexible work arrangements
• Professional development opportunities
• Competitive salary and benefits package