Role Overview
The Loyalty & Customer Growth Manager will develop, execute, and analyze promotional campaigns and reward propositions to increase engagement, drive repeat purchases, and maximize the lifetime value of existing customers.
What You Will Do
The ideal candidate will design and manage a comprehensive annual promotional and rewards calendar, oversee go-to-market planning, work with customer analytics to define and refine customer segments, and lead the ideation and cross-functional execution of optimisation plans.
Why It Might Be a Fit
The ideal candidate is a hands-on operator with a blend of creative thinking and quantitative rigour, alongside a proven track record in optimising promotional performance.
Requirements
- Experience managing promotions and rewards
- Experience of managing test and learn approaches
- Strong quantitative and analytical skills
- Proficient in analysing data
- Excellent written and verbal communication skills
- Experience in a complex, cross-functional environment
- Experience of management and developing individuals
Benefits
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment (3 days a week in office, 2 days WFH)
To apply for this job please visit jobs.lever.co.
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