Customer Experience Associate

Role Overview

Works closely with customers, resolves issues, and cross-sells products. Handles incoming calls, collects payments, and sets up bill accounts. May assist with INFB Health Plans.

What You Will Do

Discusses discounts, resolves issues, sets appointments, cross-sells, handles calls, collects payments, and sets up bill accounts.

Why It Might Be a Fit

Requires strong communication, time management, problem-solving, and attention to detail skills. Ability to interact professionally with clients and have patience with customers.

Requirements

• High school diploma or GED equivalent
• 3 years of customer service experience
• Insurance experience preferred
• Property & Casualty insurance license required or must be able to obtain this license within a year
• Working knowledge of Farm Bureau discounts and programs
• Ability to communicate with a variety of audiences
• Strong time management and problem-solving skills
• Strong attention to detail and accuracy
• Ability to interact professionally with internal and external clients
• Proficient in using Android and Apple phones

Benefits

• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday – Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Paid volunteer hours