Customer Enablement Manager

Role Overview

As a Customer Enablement Manager, you’ll work directly with large customers to help them get the most value from the Figma platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

What You Will Do

Manage the adoption journey for a portfolio of large, strategic customers, understand customer goals and success metrics, and use product data to inform proactive engagement strategies.

Why It Might Be a Fit

We’re looking for someone who is energized by helping customers achieve meaningful outcomes, enjoys solving complex problems, and loves working at the intersection of product and customer success.

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays