Role Overview
As part of our Operations & Customer Experience Associate for TEAMS, you’ll be on the front lines of customer support and internal operations, helping us build and scale an exceptional experience for our institutional customers.
What You Will Do
Delivering white-glove support to TEAMS customers via email and other channels, troubleshooting order issues, and working cross-functionally with internal teams to escalate and resolve issues.
Why It Might Be a Fit
You’ll help shape our processes and set a high bar for service, and contribute to the development of scalable processes, tools, and FAQs as TEAMS grows.
Requirements
- 3+ years in a customer experience, customer support, or operations role
- A natural problem solver with excellent written communication skills and a strong attention to detail
- Passionate about delivering world-class customer experiences and going above and beyond
- Entrepreneurial mindset, you’re excited to help build a new capability within TEAMS
- Highly organized with the ability to manage multiple priorities and move quickly
- Experience working with support platforms and CRMs (e.g., Gorgias, Zendesk and Hubspot) is a plus
- A team player with a proactive attitude and strong sense of ownership
Benefits
- Comprehensive benefits and perks package focused on your well-being
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off – We have 12 company holidays
- Meaningful time away for baby bonding, including parental leave
- Personalized discount code for 50% off all FIGS products
- In office catered meals, stocked pantry & fridge, and biweekly barista on site
- Access to FIGS Vet, Discounted Pet Insurance, and so much more…
To apply for this job please visit job-boards.greenhouse.io.
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