Customer Experience Specialist

Role Overview

Assist customers of Finnet with excellence, offering a quality service and empathy. Participate in meetings with customers, offering technical support and assisting in decision-making related to this support.

What You Will Do

Handle customer calls, provide multichannel support, and maintain customer records up-to-date. Perform blocking, unblocking, inclusion, and exclusion of users in the company’s systems, and provide support to customers in reinstalling and configuring the software used by the company.

Why It Might Be a Fit

Previous experience in a call center environment is desirable. Dynamic, high school diploma or equivalent, and strong communication and problem-solving skills are required.

Requirements

• Good understanding of the products or services offered by the company
• Solid written communication skills
• Familiarity with tools and systems used to manage and track customer requests
• Ability to research and solve problems
• Exceptional verbal communication skills
• Empathy and ability to understand and put themselves in the customer’s shoes
• Patience and ability to control their emotions
• Ability to analyze situations, identify problems, and find solutions
• Adaptability and flexibility