Role Overview
The Customer Success Manager will develop and execute strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts. The role requires building trusted client relationships, providing regular reporting and insights, and collaborating cross-functionally with Account Management, Sales Specialists, and Product teams.
What You Will Do
The Customer Success Manager will prepare success plans, monitor account health, develop product expertise, and provide regular reporting and insights on client engagement, account activity, opportunities, and risks to management.
Why It Might Be a Fit
The ideal candidate will have previous client-facing experience, preferably in customer success, and excellent listening, presentation, and communication skills. They will also be able to navigate complex customer and stakeholder environments, be well-organized and self-motivated, and have a customer-first mindset.
Requirements
- Minimum 1.5 years of customer success experience within financial services or SaaS industry
- Strong knowledge of financial services and related client workflows
- Proficiency in an additional European language is a plus
- Tenacious, proactive, and goal-oriented with a strong focus on delivering results
Benefits
- Hybrid Work Environment
- A Culture of Learning & Mobility
- Investing in Your Future
- Promoting Health & Wellness
- Supportive Parenting Policies
- Dedication to Giving Back
To apply for this job please visit careers.fitch.group.
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