Digital Customer Success Manager

Role Overview

The Digital Customer Success Manager will own the execution and continuous optimisation of data-driven digital engagement that drives adoption, active usage, and value realisation at scale. This role is central to scaling multi-product adoption and ensuring customers realise value quickly and consistently.

What You Will Do

Deliver scalable onboarding and adoption, design and deliver scalable digital programs, analyse customer usage, behaviours, and entitlement data, and translate insights into targeted digital journeys.

Why It Might Be a Fit

You have 1–3+ years of experience in Customer Success, Account Management, Growth, or a digital-first customer role, actively use AI, automation, and modern customer engagement tools, and are data-driven and comfortable working with usage metrics, trends, and experimentation.

Requirements

• 1–3+ years of experience in Customer Success, Account Management, Growth, or a digital-first customer role
• Active use of AI, automation, and modern customer engagement tools
• Data-driven and comfortable working with usage metrics, trends, and experimentation

Benefits

• Comprehensive healthcare offerings
• Paid volunteer days
• Support for community engagement initiatives
• Retirement planning
• Financial wellness
• Tuition reimbursement programs