Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They will also be responsible for front end operations, ensuring front end merchandising meets brand standards, and performing store maintenance.

What You Will Do

The Customer Experience Manager will ensure all crew members are providing a WOW experience to customers, train the crew on customer service, and perform store manager duties in their absence.

Why It Might Be a Fit

The ideal candidate will have 2+ years of management experience, excellent communication skills, and the ability to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness