Role Overview
The Customer Experience Manager will elevate service standards and customer engagement across multiple channels for a major telecom operator in Qatar.
What You Will Do
Define and implement customer journey and experience strategies, oversee call center, digital, and in-store service operations, and lead service recovery and complaint management processes.
Why It Might Be a Fit
The ideal candidate will have a proven track record in service transformation initiatives, strong analytical and communication skills, and be bilingual in Arabic and English.
Requirements
- Bachelors degree in Business, Communications, or related field
- 8+ years in customer experience management, telecom preferred
- Proven track record in service transformation initiatives
- Strong analytical and communication skills
- Bilingual Arabic/English essential
To apply for this job please visit careers-page.com.
Follow us on social media