CX Retail Agent, Customer Experience

Role Overview

We’re seeking a CX Retail Agent who will sit at the heart of the customer experience, supporting customers across email, phone, chat, and SMS and serving as the liaison between Framebridge Retail Stores, CX, and production teams.

What You Will Do

Deliver best-in-class customer service that builds brand trust and customer loyalty, provide fast, friendly customer support via email, phone, chat, and SMS, and build strong customer relationships through active listening, clear communication, and creative problem-solving.

Why It Might Be a Fit

1–2 years of experience in customer service, retail, or hospitality, strong written and verbal communication skills with an engaging, customer-first approach, and comfort with browser-based tools and systems.

Requirements

• 1–2 years of experience in customer service, retail, or hospitality
• Strong written and verbal communication skills with an engaging, customer-first approach
• Comfort with browser-based tools and systems
• Excellent time management and organizational skills, with strong attention to detail
• Ability to multitask across channels and priorities
• A collaborative, team-oriented mindset

Benefits

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance