Customer Operations Specialist III-1

Role Overview

We are Generac, a leading energy technology company committed to powering a smarter world. As a Customer Operations Specialist III-1, you will accurately process orders, verify pricing, and collaborate with other departments to improve customer experience.

What You Will Do

You will process orders, verify pricing, collaborate with other departments, review orders and inventory, analyze incoming order volume, and provide excellent customer service over the phone and via email communication.

Why It Might Be a Fit

You will work cross-functionally with teams to find resolutions for the customer, prioritize and ensure steady workflows, and assist with assigned Order to Cash queues as needed.

Requirements

• Bachelor’s degree in commerce, Business Administration, Supply Chain, Operations Management, International Business Finance, Economics, or related field
• Typically, 2-5 years of Order-to-Cash Operations, Order Management, Customer Support, Post-Sales Support, or related business experience
• Strong communication skills and experience working with global customers or stakeholders
• Previous experience using SAP or equivalent ERP
• Experience supporting US, global customers, manufacturing, shared services, GCC, or global business services preferred