Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for interacting with merchants, leveraging data to drive conversion improvements, and providing key insights to improve GMV. You will work closely with the Customer Engineering, Technology, and Product Teams.

What You Will Do

Manage early-stage brands, work with merchants, lead retention saves, provide hands-on support, offer real-time support, drive performance calls, and manage support tickets.

Why It Might Be a Fit

You will be driving a tonne of impact in early-stage startups, seeing your insights translate into actions quickly, and working in a fast-paced startup environment.

Requirements

• Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
• Experience working in a customer-facing role and influencing product or tech adoption
• Strong data skills—comfortable with Excel, Metabase, and analyzing conversion metrics
• Ability to structure problems, derive insights, and drive outcomes with speed
• A growth mindset—comfortable in startup chaos and ready to create impact fast
• Strong communication and stakeholder management skills