Role Overview
The Customer Success Manager is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
What You Will Do
Drive Renewals and Account Retention, Identify and Execute Expansion Opportunities, Guide Customers Through Onboarding and Product Adoption, Monitor and Improve Customer Health, Act as a Strategic Customer Advocate, Maintain a High-Accuracy Sales Pipeline, Deliver Exceptional Customer Experience, Support Strategic Initiatives and Internal Collaboration.
Why It Might Be a Fit
The ideal candidate will be a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
- Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
- Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
- Skilled in navigating customer objections and negotiating toward value-based outcomes
- Owns renewal and expansion motions, consistently delivering against ARR targets
- Able to work cross functionally with channel and sales
- Practice detailed sales data hygiene in salesforce and other sales tools
Benefits
- Competitive pay
- Complete health insurance
- 401(k) matching
- Employee equity plan
- Flexible time off
- Paid holidays
- Paid parental leave
- Wellness days
- Paid year-end holiday break
- Work from home funds
- Fertility & adoption reimbursement
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media