Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager role is instrumental in our customers’ long-term success and business. You will work closely on the customer’s journey post-sales to ensure they’re obtaining full value from Gravity Sketch.

What You Will Do

Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors, VPs and above). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch.

Why It Might Be a Fit

This is an exceptional opportunity to join at a pivotal moment of growth and transformation. Here’s what you will gain: Unique opportunity to unlock and implement the future of design at Fortune 500 Clients.

Requirements

• Considerable experience working in an enterprise customer success environment.
• Previously responsible for the growth and churn of a BOB.
• Excellent structure and organisation, with strong attention to detail.
• Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan.
• Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem.
• Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed.
• People-oriented: Excellent communicator – both written and verbal.

Benefits

• Unique opportunity to unlock and implement the future of design at Fortune 500 Clients.
• Startup Agility: Be part of a high-growth, fast-paced environment where you’ll gain experience in rapidly evolving company structures and learn how to navigate these challenges in real-time.
• Strong internal culture of collaboration and support across the Gravity Sketch team.