Customer Experience Specialist

Role Overview

The Customer Experience Specialist provides excellent customer service by completing and processing orders, finding solutions to order issues, and communicating the transit of orders.

What You Will Do

Process inbound orders, review accuracy of incoming and outgoing orders, build and maintain professional relationships with customers, manage multiple assigned accounts, and assist customers via telephone and email.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, strong organizational skills, and the ability to work independently and make decisions.

Requirements

• Excellent skill in both verbal and written communication
• Strong organizational skills, great multi-tasker, attention to detail
• Not afraid to resolve customer issues
• Thrives in an independent work environment, self-motivated, and structured
• Skill in establishing and maintaining effective working relationships
• Customer Service focus and excellent phone skills
• Proficient in Microsoft office and NAV
• Establish priorities and make decisions